WV e-Directive Registry FAQs
What is the e-Directive Registry and why should I submit my documents to it?
The West Virginia Center for End-of-Life Care through the WV Health Information Network established the WV e-Directive Registry. With the permission of patients or their legal agents, this electronic Registry houses and makes available to treating health care providers West Virginians’ advance directive forms, do not resuscitate (DNR) cards, and POST forms. The Registry makes patients’ treatment wishes known to their treating health care providers so that these wishes can be respected.
You can submit your (or a patient’s) advance directive, do-not-resuscitate (DNR) card or POST form to the e-Directive Registry by faxing your forms to 844-616-1415 or mailing them to PO Box 9022, 64 Medical Center Drive, Morgantown, WV 26506. If you have questions about the forms, call us at 877-209-8086.
Do I have to pay anything to have my forms housed on the e-Directive Registry?
No! We will never charge patients for submitting their advance directives and/or medical orders on the e-Directive Registry. We created the e-Directive Registry as a resource for West Virginians, and beyond, to help ease the advance care planning process and ensure accurately-completed documents are available in medical emergencies.
I have submitted my advance directives and/or medical orders to the Registry, but I also have other forms that are not medical advance directives or medical orders. Can I submit these to the Registry?
Depending on the form, yes. We can accept Durable Power of Attorneys, body or organ donation papers, and other similar documents on the Registry. Please make sure you submit these with enough demographic information (i.e., name, address, date of birth, last 4 of your SSN) so the forms can be matched to your patient profile. We DO NOT accept psychological evaluations or court documents containing psychological information on the Registry. If you want these documents available for your health care providers, please contact them directly.
Can my forms end up on the Registry even if I didn't submit them myself?
Yes! As the central hub for advance directives and medical orders in WV, most law offices, individuals, and health care providers automatically send documents to our e-Directive Registry so that health care providers can access these important documents in times of need. Most personnel with knowledge of the e-Directive Registry will submit these documents on your behalf.
How can I check to see what forms are on the Registry for myself?
Right now, there is no portal for patients to be able to see their own documents online. If you would like to know what forms are on the Registry, you can call at 877-209-8086 to ask. If you'd like to obtain copies of your documents from the Registry, you must submit a Release of Information request with a copy of your photo ID to our offices. We will then process the request and send forms back to you if appropriate. We cannot send forms to people other than the patient whom are not listed as Medical Power of Attorney representatives on documents on the Registry.
West Virginia Health Information Network (WVHIN) members can gain access to the Registry to search for documents 24/7 by clicking the link below. Search for the patient through the Unified Landing Page (ULP). The e-Directive Registry is listed to the left on the patient's Snapshot page under "Advance Directives Vault."
Login to the WVHIN
If you or your organization is not a member of WVHIN, contact WVHIN at firstname.lastname@example.org for more information and to become an authorized user to search for Registry forms through WVHIN.
You can always request forms directly from the e-Directive Registry by completing a Release of Information request (linked below) and submitting it to the WVCEOLC offices Monday through Friday 8:30 AM - 4:00 PM. Requests will only be completed during business hours.
Release of Information Request for Health Care Providers
I am the MPOA representative or Health Care surrogate for someone with forms on the e-Directive Registry. The patient has passed away. Can I still submit a Release of Information request to access these forms?
No. All powers of the MPOA representative and Health Care surrogate end upon the patient's death. Deceased patients' documents are also no longer available for health care providers following the patient's death.
I want to remove my documents from the e-Directive Registry. How do I do that?
If you want to remove your documents from the e-Directive Registry, you can submit a Revocation form to the Registry and indicate the forms you want removed. This Revocation form is only used internally and will not be released to treating health care providers.
I received a letter in the mail. What is this?
If you received a letter and wallet card in the mail, this is the information you are looking for. That letter is just confirming that we received an advance directive (medical power of attorney, living will, combined medical power of attorney and living will, etc.) or medical order (POST form or DNR card) for you to our e-Directive Registry. This will allow your document to be available to health care providers in emergencies. These forms were likely either submitted by you or by health care providers on your behalf as part of standard protocol.
If you received an error letter with directions on how to update your forms, that letter will alert you to problems preventing your advance directive (medical power of attorney, living will, combined medical power of attorney and living will, etc.) or medical order (POST form or DNR card) from being accessible to treating health care providers.